Paysafe provides payment solutions that power the everyday. The multinational organisation operates multiple brands across the e-cash, payments processing and digital wallets spectrum, serving over 145 million customers of varying size and scale.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Chalange
Following a period of rapid growth through acquisition, Paysafe were looking to achieve enterprise-wide operational efficiencies and alignment. In order to do this, they chose to focus firstly on their customer services, merchant operations, risk and compliance functions.
Paysafe’s fast-paced expansion had resulted in a lack of process consistency & standardisation across their acquired brands. The numerous manual and non-transparent processes at play were something Paysafe were keen to address.
Additionally, in the face of increasing industry regulation and compliance requirements, Paysafe were eager to stay ahead of the curve in responding to these changes, whilst also maintaining the relentless customer focus and agility that is at the core of their DNA.
What did
Dappstacks do
DappStacks and Paysafe share a mutual appreciation for the powerful combination of scale, global reach, flexibility, and agility, making our partnership an obvious fit. Since November 2020, DappStacks has been collaborating with Paysafe on two major workstreams: Automation Delivery and Mobile Chatbot Migration. Together, we’re supporting Paysafe’s Automation365 team, specializing in Cognitive and Robotic Automation.
Automation Delivery – DappStacks is working with the Paysafe Automation365 team to identify, design, build, test, and deploy automated solutions using UiPath Automation Software. To date, DappStacks has successfully delivered 28 automations across three core business areas: Merchant Services, Consumer Services, and Risk.
Mobile Chatbot Migration – DappStacks led the seamless migration of Paysafe’s chatbots from a web-based platform to mobile platforms (Android and iOS). Additionally, we implemented an intermediate communication layer to enable smooth handoff between chatbot and live agents, enhancing customer experience and supporting new deal acquisition.
This strategic partnership exemplifies our shared commitment to leveraging cutting-edge automation and technology for business transformation.
The Results
- 30+ processes delivered
- Over 30,000 hrs delivered back to the business
- 100% SOX compliance in Settlement process automation
- >95% success rate of bot case completion
- SDK delivered for native platforms, enabling Virtual & Live agent communications across multiple mobile platforms
